Join Toyota’s Customer Quality Business Reform team to drive digital transformation, data analysis, and system development, ensuring top-tier customer satisfaction through innovative quality solutions.

TOYOTA is one of the world’s largest automobile manufacturers and a leading global corporation. Founded in 1937. Toyota now sells vehicles in 170 countries and employs over 350.000 people. Based in Brussels, Belgium, and staffed by 2.700 people and more than 60 nationalities, Toyota Motor Europe (TME) handles the wholesale marketing of Toyota and Lexus vehicles, parts & accessories, and manages Toyota’s European R&D, manufacturing, and engineering operations.

We are excited to be transforming into a mobility company focusing on bringing even more happiness to our customers through various mobility solutions.

Team description

For Toyota, quality is a way of life.  Nothing is so good that it cannot be made better, that is why we strive for constant improvement in everything we do. This basic principle for us is called: “KAIZEN” (“continuous improvement”) and is what guides us in our pursuit of best Quality and the delivery of unparalleled customers satisfaction.

Toyota Motor Europe aims to be the most inclusive and diverse workplace globally where,​ ALL members feel safe, respected, engaged, valued and able to unleash their full potential​ &​ we cultivate, embrace and leverage diversity, to deliver the highest standards of service to our customers, society and sustainably compete in the marketplace​.

To do this, TME have placed a primary focus on their DE&I (Diversity Equity and Inclusion) activities going forward, including (but not restricted to) diversity focused trainings, establishment of new Employee Resource Groups to encourage discussion surrounding common concerns/issues, and exciting interactive events to tie-in with the diversity calendar (for example, International Women’s Day, Pride Week, and many more).”

Customer Quality is a vibrant and energetic team, consisting of many nationalities from within Europe, as well as Japan and other countries.  Our primary role is to resolve quality related concerns affecting the European markets.  Additionally, we also support many and varied markets where our European assembled vehicles are exported to, including countries outside the traditional European Region including Russia, North Africa, Middle East and Asia.

The CQ Business Reform team enables more efficient monitoring and analysis of possible quality concerns in the market through digitalisation, automation and system developments.

Your responsibilities

• Drive the integration of advanced data utilisation in the Customer Quality processes, including big data analysis and connected data investigation, from both existing and new data sources. You will support the investigation and prioritisation of the quality concerns in the market. 

• You will liaise with related stakeholders (R&D, In-House Manufacturing, Purchasing, Logistics, Suppliers, etc.) and promote quick issue resolution, with a goal to timely reduce inconvenience to the customer and bring strong sense of satisfaction and fulfilment.
• You will liaise with related stakeholders (Quality departments, Data owners, IT, R&D) for supporting new data-driven quality system developments, from “proof of concept” to end-to-end systems.

• Your objectives are to improve the product experience of our customer and increase their satisfaction.

• Building on your experience gathered through these activities, you will drive projects to apply Kaizen to our operations and to improve our cooperation with related divisions.

• You are fluent in English (TME’s business language)
• Relevant education level, for example technical higher education or Bachelor / Master degree in Engineering (mechanical, electrical, automotive…)
• Good fact finding and analysis skills in order to draw conclusions from the gathered data and information
• Good personal organization skills in order to prioritize and meet deadlines
• Strong communication and negotiation attitude in an assertive but diplomatic way in order to reach consensus and get buy-in
• You have a passion to achieve customer satisfaction
• Willing to travel: 20 – 30% within Europe
• And last but not least, a passion for mobility solutions

We offer a dynamic multicultural work environment with broad opportunities to learn every day and exciting career pathways that help you explore different disciplines or areas of expertise.

Your benefits:

• Competitive salary package based on your experience, including a bonus plan depending on individual and/or company results;
• Flexible reward plan that will allow you to personalise part of your reward plan and balance it in line with your priorities by opting for extra insurance, more mobility options (bike lease), extra holidays and more;
• Meal and eco vouchers;
• Company car and energy card;
• Insurance package (medical, life, disability, pension);
• Extra paid holidays (Toyota days, seniority days…) above the legal holidays. More can be added through our flexible reward package;
• Flexible working hours and hybrid working (homeworking, 20 days from abroad);
• Interesting car lease formulas and discount when buying a Toyota or Lexus;
• Various company discounts – Exceptional terms and prices on products and services from your favourite brands and retailers;
• Company restaurant – Warm dishes, salads and desserts daily, including Japanese and traditional Belgian specialties, as well as a vegan/vegetarian option;
• Sport facilities – Tennis, squash, volleyball, football and softball pitches are available at various Toyota sites;
• Team building activities and other personnel related events;
• Programs to support your physical and social well-being.

At Toyota Motor Europe, we are committed to providing equal employment opportunity to all. All our recruitment decisions are based on the individual and their qualifications along with the job requirements. The selection process is without regard to nationality, sexual orientation, gender identity or expression, age, religion, ethnicity, disability or other personal characteristics. We do not tolerate harassment or discrimination as our individual experiences and overall diversity is our key strength. Together we have the power to make a positive change and go beyond the ordinary.

If you need any specific consideration for the interview process due to disability or any other reason, please let the recruiter know.