Shape the future of digital smart cars by driving customer support excellence for Toyota’s Connected Services, optimizing operations with data insights, and enhancing quality through KAIZEN. 

TOYOTA is one of the world’s largest automobile manufacturers and a leading global corporation. Founded in 1937. Toyota now sells vehicles in 170 countries and employs over 350.000 people. Based in Brussels, Belgium, and staffed by 2.700 people and more than 60 nationalities, Toyota Motor Europe (TME) handles the wholesale marketing of Toyota and Lexus vehicles, parts & accessories, and manages Toyota’s European R&D, manufacturing, and engineering operations.

We are excited to be transforming into a mobility company focusing on bringing even more happiness to our customers through various mobility solutions.

Team description

In our transformation journey, one of our key ambitions is to become a truly software driven company. Connected Technologies (CT) Division is leading this change within TME by transforming Toyota / Lexus cars into Digital Smart Cars in cooperation with Global Toyota Organisation.

For Toyota, Quality is a way of life.  Nothing is so good that it cannot be made better; that is why we strive for continuous improvement in everything we do. This basic principle for us is called: “KAIZEN” and is what guides us in our pursuit of best Quality to exceed customer expectations.

Your responsibilities

We are looking for a dynamic candidate who will further develop and strengthen the Customer Support for our Connected Services.

This will entail, amongst others, the following responsibilities:

• Develop and execute Customer Support strategy for connected services/features in line with the overall company strategy
• Ensure proper alignment between related stakeholders - R&D, Vehicle Quality, Toyota Connected Europe (TCEU), Toyota Motor Cooperation (TMC), and more
• Identify opportunities to enhance our operational efficiency by applying your data science skills and help our team to navigate and identify obstacles quickly
• Establish and monitor relevant KPIs to drive improvement and ultimately customer satisfaction, including reporting to top management on a regular basis
• Standardise/support standardisation of the processes applied by different stakeholders
• Enhance Quality mindset within the team by promoting Root Cause analysis and Recurrence Prevention

• You have a Master’s degree in Engineering, Information Technologies, or Business Management
• You are fluent in English (TME business language); any other languages are an asset
• You have a minimum of 4 years of relevant experience
• You are customer-oriented and take ownership to challenge the status quo
• You have a strong Quality mindset that you can promote within and outside the organisation
• You have an interest in digitalization and new technologies
• You are organized, flexible, proactive, delivery-focused, and willing to continuously learn
• You can perform efficient analysis utilizing state-of-the-art tools (MS Power BI, PowerApp, etc.) and are able to optimize/standardize data collection and reporting
• You have good communication skills, time management, and business understanding

We offer a dynamic multicultural work environment with broad opportunities to learn every day and exciting career pathways that help you explore different disciplines or areas of expertise.

Your benefits:

• Competitive salary package based on your experience, including a bonus plan depending on individual and/or company results;
• Flexible reward plan that will allow you to personalise part of your reward plan and balance it in line with your priorities by opting for extra insurance, more mobility options (bike lease), extra holidays and more;
• Meal and eco vouchers;
• Company car and energy card;
• Insurance package (medical, life, disability, pension);
• Extra paid holidays (Toyota days, seniority days…) above the legal holidays. More can be added through our flexible reward package;
• Flexible working hours and hybrid working (homeworking, 20 days from abroad);
• Interesting car lease formulas and discount when buying a Toyota or Lexus;
• Various company discounts – Exceptional terms and prices on products and services from your favourite brands and retailers;
• Company restaurant – Warm dishes, salads and desserts daily, including Japanese and traditional Belgian specialties, as well as a vegan/vegetarian option;
• Sport facilities – Tennis, squash, volleyball, football and softball pitches are available at various Toyota sites;
• Team building activities and other personnel related events;
• Programs to support your physical and social well-being.

At Toyota Motor Europe, we are committed to providing equal employment opportunity to all. All our recruitment decisions are based on the individual and their qualifications along with the job requirements. The selection process is without regard to nationality, sexual orientation, gender identity or expression, age, religion, ethnicity, disability or other personal characteristics. We do not tolerate harassment or discrimination as our individual experiences and overall diversity is our key strength. Together we have the power to make a positive change and go beyond the ordinary.

If you need any specific consideration for the interview process due to disability or any other reason, please let the recruiter know.