Lead a team of technical specialists to resolve customer issues in Connected Services.

TOYOTA is one of the world’s largest automobile manufacturers and a leading global corporation. Founded in 1937. Toyota now sells vehicles in 170 countries and employs over 350.000 people. Based in Brussels, Belgium, and staffed by 2.700 people and more than 60 nationalities, Toyota Motor Europe (TME) handles the wholesale marketing of Toyota and Lexus vehicles, parts & accessories, and manages Toyota’s European R&D, manufacturing, and engineering operations.

We are excited to be transforming into a mobility company focusing on bringing even more happiness to our customers through various mobility solutions.

Team description

Lead team of technical specialist to resolve customer’s issue in the area of Connected Services

Your responsibilities

• Planning, assigning, and monitoring the workload of the technical specialist
• Monitor KPI and ensure regular update to management
• Ensure critical issues are being addressed or escalated to higher management
• Interact with relevant stakeholders to update on ongoing issues
• Propose and implement improvements in the current customer support flow
• Contribute to troubleshoot and resolve complex technical issues
• Communicate with key stakeholders

Want to know more about how it is to work at Toyota? Check-out Working at Toyota Motor Europe Or Meet the people working at Toyota Motor Europe

• You are fluent in English (TME’s business language)
• You have experience in SW development and technical support
• You have minimum 7 years experience in the area of technical support
• You have experience in automotive industry and connected services
• You have an IT background
• You like troubleshooting technical issues
• You have knowledge about technical support methodology

Place of employment

• Belgium - Brussels (Evere): Toyota Motor Europe, Head Office

We offer

Toyota offers a comprehensive remuneration package, including a bonus scheme and interesting extra-legal benefits.  We provide flexibility to take care of both your career and your personal life by providing hybrid work environment with structural possibility to both work from home & collaborate in the office. You can also take your work abroad for up to 20 days/year. If you want to know more, please check-out our Career and Benefits page.

At Toyota Motor Europe, we are committed to providing equal employment opportunity to all. All our recruitment decisions are based on the individual and their qualifications along with the job requirements. The selection process is without regard to nationality, sexual orientation, gender identity or expression, age, religion, ethnicity, disability or other personal characteristics. We do not tolerate harassment or discrimination as our individual experiences and overall diversity is our key strength. Together we have the power to make a positive change and go beyond the ordinary.

If you need any specific consideration for the interview process due to disability or any other reason, please let the recruiter know.