Join Toyota's Customer Quality team in Brussels to tackle field concerns, manage risk, and drive continuous improvement with a focus on customer satisfaction and operational excellence.

TOYOTA is one of the world’s largest automobile manufacturers and a leading global corporation. Founded in 1937. Toyota now sells vehicles in 170 countries and employs over 350.000 people. Based in Brussels, Belgium, and staffed by 2.700 people and more than 60 nationalities, Toyota Motor Europe (TME) handles the wholesale marketing of Toyota and Lexus vehicles, parts & accessories, and manages Toyota’s European R&D, manufacturing, and engineering operations.

We are excited to be transforming into a mobility company focusing on bringing even more happiness to our customers through various mobility solutions.

Team description

For Toyota, quality is a way of life. Nothing is so good that it cannot be made better, that is why we strive for constant improvement in everything we do. This basic principle for us is called: “KAIZEN” (“continuous

improvement”) and is what guides us in our pursuit of best Quality and the delivery of unparalleled customers satisfaction.

Toyota Motor Europe aims to be the most inclusive and diverse workplace globally were, ALL members feel safe, respected, engaged, valued and able to unleash their full potential & we cultivate, embrace and

leverage diversity, to deliver the highest standards of service to our customers, society and sustainably compete in the marketplace.

To do this, TME have placed a primary focus on their DE&I (Diversity Equity and Inclusion) activities going forward, including (but not restricted to) diversity focused trainings, establishment of new Employee

Resource Groups to encourage discussion surrounding common concerns/issues, and exciting interactive events to tie-in with the diversity calendar (for example, International Women’s Day, Pride Week, and many more).

Customer Quality is a vibrant and energetic team (50+ people), consisting of many nationalities from within

Europe, as well as Japan and other countries. Our role is to resolve quality related concerns and potential critical liability issues affecting the European markets. Additionally, we also support many and varied markets where our European assembled vehicles are exported to, including countries outside the traditional European Region including North Africa, Middle East and Asia.

Your responsibilities

• You will travel where the vehicle involved in a crash is located to investigate, analyse and try to reconstruct what happened
• You prioritize potential field concerns through investigation and analysis
• You will be responsible for the coordination and handling of risk management items (ie authority inquiries, product liability & market surveillance cases)
• You ensure appropriate actions are taken for escalated potential safety items, which might cause reputational damaging and/ or potential compliance items
• After a well-structured deep analysis, you propose the next cause of actions to higher Management.
• Building on your experience gathered through these activities, you will drive projects to apply Kaizen to our operations and to improve our collaboration cooperation with related divisions.

• You are fluent in English (TME’s business language)
• Min.  4+ years of experience in engineering functions or similar ones, for example, risk management/assessment, field service engineer, crash test engineer, accident reconstruction engineer
• Good fact finding and analysis skills to draw conclusions from the gathered data and information
• Experience with technical problem diagnosis, root causes analysis and  tools related to accident  reconstruction, crash tests and similar areas
• Flexibility and good personal organization competences to prioritize and meet deadlines
• Strong communication and negotiation attitude in an assertive but diplomatic way to reach consensus and get buy-in
• You have a passion to achieve customer satisfaction
• Relevant education level, Bachelor / Master’s degree in engineering (automotive, mechanical, electrical …)
• Willing to travel: 10 – 20% within Europe
• A passion for mobility solutions
• Experience in automotive
• Emotional Resilience
• Knowledge and affinity with quality processes and tools is an asset
• Experience with technical problem diagnosis and problem solving is an advantage.

We offer a dynamic multicultural work environment with broad opportunities to learn every day and exciting career pathways that help you explore different disciplines or areas of expertise.

Your benefits:

• Competitive salary package based on your experience, including a bonus plan depending on individual and/or company results;
• Flexible reward plan that will allow you to personalise part of your reward plan and balance it in line with your priorities by opting for extra insurance, more mobility options (bike lease), extra holidays and more;
• Meal and eco vouchers;
• Company car and energy card;
• Insurance package (medical, life, disability, pension);
• Extra paid holidays (Toyota days, seniority days…) above the legal holidays. More can be added through our flexible reward package;
• Flexible working hours and hybrid working (homeworking, 20 days from abroad);
• Interesting car lease formulas and discount when buying a Toyota or Lexus;
• Various company discounts – Exceptional terms and prices on products and services from your favourite brands and retailers;
• Company restaurant – Warm dishes, salads and desserts daily, including Japanese and traditional Belgian specialties, as well as a vegan/vegetarian option;
• Sport facilities – Tennis, squash, volleyball, football and softball pitches are available at various Toyota sites;
• Team building activities and other personnel related events;
• Programs to support your physical and social well-being.

At Toyota Motor Europe, we are committed to providing equal employment opportunity to all. All our recruitment decisions are based on the individual and their qualifications along with the job requirements. The selection process is without regard to nationality, sexual orientation, gender identity or expression, age, religion, ethnicity, disability or other personal characteristics. We do not tolerate harassment or discrimination as our individual experiences and overall diversity is our key strength. Together we have the power to make a positive change and go beyond the ordinary.

If you need any specific consideration for the interview process due to disability or any other reason, please let the recruiter know.