Toyota Motor Europe

Customer Quality Senior Engineer

Job ID
Business Area
Brussel (Evere)

Company Information

TOYOTA is one of the world’s largest automobile manufacturers and a leading global corporation. Founded in 1937. Toyota now sells vehicles in 170 countries and employs over 350.000 people. Based in Brussels, Belgium, and staffed by 2.700 people and more than 60 nationalities, Toyota Motor Europe (TME) handles the wholesale marketing of Toyota and Lexus vehicles, parts & accessories, and manages Toyota’s European R&D, manufacturing, and engineering operations.

We are excited to be transforming into a mobility company focusing on bringing even more happiness to our customers through various mobility solutions.

Your team and your responsibilities

Team description


For Toyota, quality is a way of life. Nothing is so good that it cannot be made better, that is why we strive for constant improvement in everything we do. This basic principle for us is called: “KAIZEN” (“continuous

improvement”) and is what guides us in our pursuit of best Quality and the delivery of unparalleled customers satisfaction.


Toyota Motor Europe aims to be the most inclusive and diverse workplace globally were, ALL members feel safe, respected, engaged, valued and able to unleash their full potential & we cultivate, embrace and

leverage diversity, to deliver the highest standards of service to our customers, society and sustainably compete in the marketplace.


To do this, TME have placed a primary focus on their DE&I (Diversity Equity and Inclusion) activities going forward, including (but not restricted to) diversity focused trainings, establishment of new Employee

Resource Groups to encourage discussion surrounding common concerns/issues, and exciting interactive events to tie-in with the diversity calendar (for example, International Women’s Day, Pride Week, and many more).


Customer Quality is a vibrant and energetic team (50+ people), consisting of many nationalities from within

Europe, as well as Japan and other countries. Our role is to resolve quality related concerns and potential critical liability issues affecting the European markets. Additionally, we also support many and varied markets where our European assembled vehicles are exported to, including countries outside the traditional European Region including North Africa, Middle East and Asia.


Your responsibilities

  • You prioritize potential field concerns through investigation and analysis
  • You will be responsible for the coordination and handling of risk management items (ie authority inquiries, product liability & market surveillance cases)
  • You ensure appropriate actions are taken for escalated potential safety items, which might cause reputational damaging and/ or potential compliance items
  • After a well-structured deep analysis, you propose the next cause of actions to higher Management.
  • Building on your experience gathered through these activities, you will drive projects to apply Kaizen to our operations and to improve our collaboration cooperation with related divisions.

Want to know more about how it is to work at Toyota? Check-out Working at Toyota Motor Europe Or Meet the people working at Toyota Motor Europe

Your Profile

  • You are fluent in English (TME’s business language)
  • Min. 1 – 4 years of experience in engineering function or similar ones, for example, risk management/assessment, vehicle quality engineer, field service engineer, manufacturing engineer
  • Good fact finding and analysis skills to draw conclusions from the gathered data and information
  • Flexibility and good personal organization competences to prioritize and meet deadlines
  • Strong communication and negotiation attitude in an assertive but diplomatic way to reach consensus and get buy-in
  • You have a passion to achieve customer satisfaction
  • Relevant education level, Bachelor / Master’s degree inengineering (automotive, mechanical, electrical …)
  • Willing to travel: 10 – 20% within Europe.
  • A passion for mobility solutions
  • Experience in automotive or manufacturing is an asset
  • Knowledge and affinity with quality processes and tools is an asset
  • Experience with technical problem diagnosis and problem solving is an advantage.

Place of employment


  • Belgium - Brussels (Evere): Toyota Motor Europe, Head Office


We offer


Toyota offers a comprehensive remuneration package, including a bonus scheme and interesting extra-legal benefits.  We provide flexibility to take care of both your career and your personal life by providing hybrid work environment with structural possibility to both work from home & collaborate in the office. You can also take your work abroad for up to 20 days/year. If you want to know more, please check-out our Career and Benefits page.

At Toyota Motor Europe, we are committed to providing equal employment opportunity to all. All our recruitment decisions are based on the individual and their qualifications along with the job requirements. The selection process is without regard to nationality, sexual orientation, gender identity or expression, age, religion, ethnicity, disability or other personal characteristics. We do not tolerate harassment or discrimination as our individual experiences and overall diversity is our key strength. Together we have the power to make a positive change and go beyond the ordinary.

If you need any specific consideration for the interview process due to disability or any other reason, please let the recruiter know.

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