Toyota Motor Europe

109762 SENIOR ENGINEER Customer Component Quality - Repair Support

Posted Date 3 weeks ago(27/02/2018 14:14)
Job ID
Business Area
Brussel (Evere)

Company Information

TOYOTA is one of the world’s largest automobile manufacturers and a leading global corporation. Founded in 1937, Toyota now sells vehicles in 170 countries and employs over
300.000 people.
Based in Brussels (Belgium), and staffed by 2.700 people and more than 60 nationalities, Toyota Motor Europe (TME) handles the wholesale marketing of Toyota and Lexus vehicles, parts & accessories, and manages Toyota’s European R & D, manufacturing and engineering operations.
For Toyota, Quality is a way of life.  Nothing is so good that it cannot be made better, that is why we strive for continuous improvement in everything we do. This basic principle for us is called: “KAIZEN” and is what guides us in our pursuit of best Quality and the delivery of unparalleled customer’s satisfaction

Your Profile

Your profile:

• Master degree in Engineering (automotive or equivalent by experience)
• With min. 5 years experience of repair support or technical service in the automotive sector
• Good knowledge / experience of diagnosing complex technical vehicle concerns
• Experience in Failure Tree Analysis
• Good fact finding and analysis skills in order to draw  conclusions from the gathered data and information
• Creative mind and passion for cars
• Stress resistance and good personal organization competences in order to prioritize and meet deadlines
• Strong  communication and negotiation aptitude in an assertive but diplomatic way in order to reach consensus and get buy-in
• Good knowledge of Microsoft Office tools
• Fluent in English
• Willing to travel: 20 – 30% within Europe


You have a Toyota DNA, this means you:

• wish to develop and are ready to persevere in order to reach challenging targets
• seek facts before making recommendations or decisions
• have strong planning and organizing skills
• enjoy working in a team in a very multicultural environment, respecting others
• have excellent communication skills

Your team and your responsibilities

Team/division description:

Repair Support engineers support the market to diagnose and repair vehicle defects that are beyond the capabilities of the NMSC and AR² network.
With the Kaizen mind-set, they support the NMSC to improve their repair support efficiency through network competency improvement activities.


Your responsibilities:

Main Tasks
1.Direct support to NMSC Repair Support teams
• On daily basis consult and maintain the related databases for repair support requests
• Analyse requests, ask additional info if required and make Failure Tree Analysis
• If required, implement remote diagnosis and/or travel to the vehicle to diagnose
• If required, ask support to TMC RS team or other parties
• Offer repair advice to NMSC ideally in format of diagnosis path or experience based advice
• Follow up with NMSC and make final conclusion / judgement when problem is solved

2.Share Repair Support solutions with all stakeholders
• Make Repair Support Case for each case that is interesting for other NMSC’s
• Draft content of TSB in case a solution or experience is interesting for AR²s
• Make Service Kaizen request in case an improvement of service Information is required

3.Support Product engineers when required in area of diagnosis and field fix solutions
4.Support After Sales Technical operations in area of diagnosis processes and diagnosis tools
5.Strengthen repair support activities across Europe

Additional tasks
• Organise monthly meetings with TMC Repair Support to follow up open cases and share experiences
• Present interesting cases to management during monthly meeting
• Maintain all diagnosis tools
• Organise and conduct diagnostic tool and repair supported related trainings


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